PRIVACY POLICY

Last Updated: 04/10/2023

This privacy policy is intended to outline:

  • How your personal information is collected and processed. Personal information includes any data that can identify you, such as your first and last name, phone number/cellphone, email address, location, or IP address. “Personal information” is also used synonymously with “personal data.”
  • Your rights regarding this information.
  • Who is responsible for processing the collected and processed personal information.
  • To whom this information is shared.
  • The site’s cookie policy.

This privacy policy complements the Insert link General Terms of Use.

 

  1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • Name
  • First name
  • Email address
  • Phone number/cellphone

The personal information we collect is gathered through the collection methods described below, in the sections “Forms and Collection Methods,” and following.

 

  1. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

  • Website registration form
  • Order form
  • Opinion survey
  • Contests

We use the collected information for the following purposes:

  • Order and registration tracking
  • Information/Promotional offers
  • Statistics
  • Contact
  • Website management

 

  1. INTERACTIVITY

Your personal information is also collected through the interactivity that can occur between you and our website. This information is collected through the following means:

  • Comments
  • Correspondence
  • Information for promotional offers

We use the information collected for the following purposes:

  • Statistics
  • Correspondence
  • Information for promotional offers

 

  1. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation, and improve service for your convenience. For the use of cookies involving the storage and analysis of personal information, your consent is required. Furthermore, this consent is considered valid for a maximum duration of twenty-four (24) months. After this period, we will request your authorization again to store cookies on your hard drive.

This primarily includes the following information:

a) Description of cookies used by the site

The use of such cookies allows us to achieve the following objectives:

  • Service improvement and personalized welcome
  • Creation of personalized consumption profiles
  • Order tracking
  • Statistical studies

This primarily includes the following information:

  • IP address
  • Operating system
  • Visited pages and queries
  • Time and date of connection

b) Opting out of cookie use on the site

You can oppose the recording of these cookies by configuring your web browser. If you decide to disable cookies, you can still continue browsing the site. However, any dysfunction of the site resulting from this manipulation cannot be attributed to us.

 

  1. SHARING OF PERSONAL INFORMATION

We commit to not selling or generally commercializing the collected personal information to third parties. However, we may share this information with third parties for the following reasons:

  • Statistics
  • Correspondence
  • Information for promotional offers

 

  1. RETENTION PERIOD FOR PERSONAL INFORMATION

The person responsible for processing personal information will retain all collected personal information in their website’s computer systems under reasonable security conditions for a duration of 7 years.

 

  1. RESPONSIBLE FOR PROCESSING PERSONAL INFORMATION

a) The person responsible for processing personal information

The person responsible for processing personal information is the employees at Paquand Inc. They can be contacted as follows:

Email: info@paquandcnc.com

The persons responsible for processing personal information are responsible for determining the purposes and means of processing personal information.

b) Responsibilities of the persons responsible for processing personal information

The persons responsible for processing personal information undertake to protect the collected personal information, not to transmit it to third parties without informing you, and to respect the purposes for which this information was collected.

Additionally, the persons responsible for processing personal information undertake to inform you in the event of rectification or deletion of personal information, unless this entails formalities, costs, or disproportionate procedures for them.

In the event that the integrity, confidentiality, or security of your personal information is compromised, the persons responsible for processing undertake to inform you through all means.

 

  1. RIGHT OF ACCESS, RECTIFICATION, DELETION, AND COMPLAINT FILING

You can become aware of, update, modify, request the deletion of information about you, or file a complaint by following the procedure outlined below:

The user must send an email to info@paquandcnc.com

 

  1. GENERAL PRINCIPLES REGARDING THE COLLECTION AND PROCESSING OF PERSONAL INFORMATION

The collection and processing of your personal information adhere to the following principles:

  • Lawfulness, loyalty, and transparency: Your personal information can only be collected and processed with your consent. Whenever personal information is collected, it will be indicated that your personal information is being collected and for what purposes your personal information is being collected.
  • Limited purposes: The collection and processing of personal information are carried out to meet one or more specific objectives outlined in this privacy policy.
  • Minimization of the collection and processing of personal information: Only personal information necessary for the proper execution of the objectives pursued by the site is collected.
  • Limited retention of personal information over time: Personal information is retained for a limited period, of which you are informed.
  • Integrity and confidentiality of collected and processed personal information: The persons responsible for processing personal information undertake to guarantee the integrity and confidentiality of the collected personal information.

In order to be lawful, the collection and processing of personal information can only occur if they comply with at least one of the conditions listed below AND if you have expressly consented to the processing:

  • The processing is necessary for the performance of a contract.
  • The processing complies with a legal obligation.
  • The processing is necessary to protect vital interests of the data subject or another natural person.
  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
  • The processing and collection of personal information are necessary for the legitimate and private interests pursued by the person responsible for processing personal information or by a third party.

 

  1. DATA PROTECTION OFFICER

The following person has been appointed as the Data Protection Officer: André Paquette.

The role of the Data Protection Officer is to ensure the proper implementation of provisions related to the collection and processing of personal information. They are sometimes referred to as the DPO (Data Protection Officer).

The Data Protection Officer can be contacted as follows:

By email: info@paquandcnc.com

 

  1. ADDITIONAL RIGHTS

      1. Regarding the processing of personal information, you also have the following rights.

        The persons responsible for processing personal information are required to respond to you within a maximum of thirty (30) days.

        a) Right to Personal Data Portability

        You have the right to request the portability of your personal information, held by the site, to another site, following the procedure outlined below:

        The user must send an email to info@paquandcnc.com.

        b) Right Not to Be Subject to Solely Automated Decisions

        You have the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning you or significantly affects you in a similar way.

        c) Right to Lodge a Complaint with the Competent Authority

        In case the persons responsible for processing personal information decide not to respond to your request, and if you wish to contest this decision or believe that one of your rights listed above has been violated, you have the right to file a complaint with any competent court.

      2.  

    12.SECURITY

        1. The personal information we collect is stored in a secure environment. Those working for us are required to respect the confidentiality of your information.

          To ensure the security of your personal information, we employ the following measures:

          • SSL Protocol (Secure Sockets Layer)
          • SET Protocol (Secure Electronic Transaction)
          • Access management – authorized personnel
          • Access management – concerned individuals
          • Automatic backup
          • Development of a digital certificate
          • Username/password
          • Firewalls

          We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, as no mechanism offers guaranteed security, a degree of risk is always present when using the Internet to transmit personal information.

        2.  

      13. PRIVACY POLICY MODIFICATION CONDITIONS

          1. This privacy policy can be accessed at any time at the following address:

            https://paquandcnc.com/en/privacy-policy/

            We reserve the right to modify it to ensure compliance with current legislation. Therefore, you are encouraged to regularly consult this privacy policy to stay informed of the latest changes that may be made to it.

          2.  

        14. ACCEPTANCE OF THE PRIVACY POLICY

            1. By browsing the site, you confirm that you have read and understood this privacy policy and accept its terms, particularly regarding the collection and processing of your personal information, as well as the use of cookies.

              The first time you accessed the site, you were asked to accept or refuse the collection of personal information. In the event that you did not respond to this question, we will consider by default that you have accepted the collection and use of personal information.